FinmaaPay aims to ensure complete transparency and satisfaction for all users of our digital and financial services. This Refund Policy outlines the conditions under which refunds may be considered.
All payments made towards services such as AEPS, DMT, mobile recharge, insurance, and bill payments are final once successfully processed. Refunds are not applicable once a transaction has been completed successfully.
In case of failed or pending transactions due to technical errors or network issues, the deducted amount (if any) will be automatically refunded to the user’s wallet or source account within 3–7 working days, subject to bank policies.
If your account has been debited twice for a single transaction, the excess amount will be refunded after verification within 5–7 working days.
Registration fees, API setup charges, or distributor onboarding fees are non-refundable once the service is activated.
Transactions once initiated cannot be canceled manually. If there is a genuine technical error, users can raise a support ticket through our helpdesk or email us at care@fintechhub.in.
For assistance or refund-related queries, please contact:
FINMAA PAYMENTS PRIVATE LIMITED
Address:432/1/2, 4TH-FR, FL-404, G.T. ROAD(SOUTH), LP-65/3, Dinabandhu Instt., Sankrail, Howrah-711102, West Bengal
Email: care@finmapay.in
Phone: +91 7880XXXXXX